Frequently Asked Questions
Everything You Need to Know About Shopping with Kunora
Welcome to the Kunora FAQ. Here you’ll find answers to some of the most common questions about our products, orders, delivery, returns, and shopping experience.
If you can’t find the answer you’re looking for, feel free to contact our team and we’ll be happy to assist you.
General Questions
1. What is Kunora?
Kunora is a lifestyle and beauty store bringing together a curated selection of products across beauty, fashion, and accessories. Our collections include makeup and cosmetics, skincare, hair care, handbags, jewellery, and accessories, making it easy to discover products for your everyday style.
2. What products can I find at Kunora?
Our collections include:
- Makeup & Cosmetics
- Skincare
- Hair Care
- Handbags
- Jewellery
- Accessories
Our product selection may change over time as we introduce new products and collections.
3. Are all products available throughout the year?
Product availability can vary depending on stock. Some products may sell out or become unavailable temporarily. We recommend checking the product page for the latest availability.
4. How can I find a particular product?
You can browse our website through the different product categories or use the search function to find a specific product.
Orders & Shopping
5. How do I place an order?
To place an order:
- Browse the products available on our website.
- Select the product you would like to purchase.
- Choose the required options, if applicable.
- Click Add to Cart.
- Review your cart and proceed to checkout.
- Enter your delivery and payment details.
- Confirm your order.
Once your order has been successfully placed, you will receive an order confirmation.
6. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible at [customer support email/phone number].
We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or dispatched.
7. How can I check my order status?
Once your order has been dispatched, you may receive tracking information through [email/SMS/WhatsApp], depending on your order and delivery service.
You can also contact our customer support team for assistance.
8. What should I do if I receive the wrong product?
If you receive an incorrect item, please contact us at [email address] as soon as possible.
Please include your order number and photographs of the product received so that our team can review the issue and assist you.
Payments
9. What payment methods do you accept?
We accept the payment methods displayed on our checkout page.
Available options may include UPI, debit cards, credit cards, net banking, and other supported payment methods.
10. Is my payment information secure?
We take reasonable measures to help protect your personal and payment information. Payments are processed through our supported payment gateway and your payment details are handled according to the gateway’s security practices.
11. My payment was deducted but my order was not confirmed. What should I do?
Don’t worry. First, check whether you received an order confirmation.
If the payment was deducted but your order was not successfully created, contact us at [customer support email/phone number] with your payment details or transaction reference.
Our team will help you resolve the issue.
Shipping & Delivery
12. Where does Kunora deliver?
Kunora delivers to locations covered by our available delivery services.
Please enter your complete address and PIN code during checkout to check whether delivery is available to your location.
13. How long will my order take to arrive?
Delivery times can vary depending on your location, product availability, and the delivery service used.
The estimated delivery time will be communicated during the ordering process or through your order confirmation.
14. How much does shipping cost?
Shipping charges, if applicable, are calculated according to your order and delivery location and will be displayed during checkout.
[Add your exact free-shipping threshold here, if applicable.]
15. Can I track my order?
Yes. Once your order has been dispatched, tracking information will be shared with you where available.
You can use the tracking information to follow your shipment’s progress.
16. What if my order is delayed?
While we work to ensure timely delivery, delays can occasionally occur because of courier issues, weather, holidays, or other circumstances beyond our control.
If your order appears to be significantly delayed, please contact our customer support team.
Returns & Exchanges
17. What is Kunora’s return policy?
We accept returns according to our return and exchange policy.
Items must meet the applicable eligibility conditions and be returned within [X days] of delivery.
For complete details, please visit our Returns & Refunds page.
18. How can I request a return or exchange?
To request a return or exchange, contact us at [email address] or use our return request process, if available.
Please provide your order number and details of the product you wish to return.
19. Are all products eligible for return?
Not necessarily. Certain products may be excluded from returns or exchanges due to their nature, hygiene considerations, sale conditions, or other applicable restrictions.
Please check the product description and our Returns & Refunds Policy before placing your order.
20. What condition should a returned product be in?
Returned products should generally be unused, undamaged, and in their original packaging, with tags and accessories intact where applicable.
Products that do not meet the return conditions may not be eligible for a return or exchange.
21. What if I receive a damaged product?
If your order arrives damaged, please contact us as soon as possible at [email address].
We recommend keeping the original packaging and taking clear photographs of the package and product to help us investigate the issue.
22. How long does a refund take?
If your order is eligible for a refund, the refund processing time depends on our internal processing and the payment provider or bank.
Once processed, the amount may take additional time to appear in your account.
Product Questions
23. How do I know which product is right for me?
We recommend reading the product description, specifications, available options, and other information provided on the product page before purchasing.
If you need help choosing a product, you can contact our team for assistance.
24. Are product colours exactly the same as shown online?
We make every effort to display products as accurately as possible. However, colours may appear slightly different depending on your device, screen settings, lighting, and photography.
25. Will I receive the exact product shown in the picture?
We aim to ensure that product images accurately represent the products available for purchase. Minor differences in colour, packaging, or appearance may occur depending on the product.
Please refer to the product description for the most accurate information.
Customer Support
26. How can I contact Kunora?
You can contact our team through the Contact Us page on our website.
You can also reach us through:
Email: [Your Email Address]
Phone: [Your Phone Number]
WhatsApp: [Your WhatsApp Number]
Business Hours: [Your Business Hours]
Our team will be happy to assist you with questions about products, orders, delivery, and returns.
27. How quickly will customer support respond?
We aim to respond to customer enquiries as soon as possible during our business hours. Response times may vary depending on the volume and nature of enquiries.
Still Have a Question?
Didn’t find what you were looking for?
We’re here to help.
Get in touch with the Kunora team and we’ll be happy to assist you with your questions about products, orders, delivery, returns, or anything else you need help with.
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